Technical Support Ass en svg517 Visa International Argentina

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Visa Corporate IT (CIT) group has embarked on a major transformation journey—building an engineering-first operating model that puts customer experience and end user support at the center. As part of this strategy, we are consolidating operational functions into a single area focused on providing world-class operational support to our end users. As a member of the Onsite Technical Support team, the Technical Support Associate – Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role supports workstation and endpoint platforms (Windows and Mac OS), mobile devices, collaboration and conferencing technology, and core productivity tools such as Microsoft 365. This is an Individual Contributor (I4) role for a technically strong, customer-obsessed support professional who can balance hands-on troubleshooting with proactive service improvements—identifying issues before they occur, driving root cause resolution, and improving reliability (not just processing tickets). Key Focus Areas The ideal candidate should be passionate about: Exceptional customer service and clear communication — listening, empathizing, and building trust with end users. Proactive and predictive support — performing health checks and validations to identify and remediate issues before they impact users. Root cause mindset — isolating recurring issues, identifying true root cause, and partnering with the right teams to eliminate repeat incidents. Elimination of issues through automation and agentic AI — applying scripting/coding fundamentals and reusable agentic workflows to remove recurring issues, enable self-healing where appropriate, and reduce ticket volume. Reliable collaboration technology — conference room validation and hands-on support to ensure consistent, dependable meeting experiences. Strong endpoint fundamentals — Windows and Mac OS troubleshooting, device lifecycle support, and secure, compliant endpoint operations. Continuous improvement — contributing ideas, documenting solutions, and sharing knowledge to improve team effectiveness. How You Will Succeed (Visa Leadership Principles – Individual Contributor Behaviors) Act like an Owner: take swift action when problems arise, follow through to closure, and proactively implement improvements without being asked. Listen and Learn from Customers: empathize with end users, learn their pain points, and use that information to remove barriers and improve experience. Deliver Seamlessly & Decide Quickly: gain role clarity, act with urgency, and communicate status and risks early; escalate appropriately when needed. Learn from Our Mistakes: take accountability, capture learnings, and update processes/knowledge to prevent recurrence. Enable Each Other to Succeed & Encourage Constructive Debate: collaborate across teams, share ideas transparently, and contribute to better solutions. Essential Functions / Key Responsibilities Consistently provide an exceptional, pleasant, and courteous service to all end users (in person, phone, email, IM/chat). Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution. Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.

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Technical Support Associate - Workstation Support