Salesforce Data Cloud ( en The Ritz-Carlton Yacht Collection

Join The Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with The Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Must speak and write English Please submit your resume in English Job Summary We are seeking a highly analytical and technically skilled Salesforce Data Cloud Administrator to oversee our enterprise data architecture within the Salesforce Data 360 ecosystem. In this role, you will be responsible for connecting disconnected data sources, managing data models, and ensuring accurate identity resolution to create a single source of truth for our customers. You will work closely with marketing, sales, service, and IT teams to build unified customer profiles that drive personalized experiences and actionable insights across all touchpoints. Key Responsibilities Data Ingestion & Mapping: Configure and manage data streams from various sources (Salesforce CRM, Marketing Cloud, AWS, website analytics, ERPs) into Data Cloud. Map ingested data to the Data Model. Identity Resolution: Define, configure, and refine identity resolution rulesets (match and reconciliation rules) to unify customer records and eliminate duplicates, ensuring an accurate, unified customer profile. Calculated Insights & Segmentation: Build complex Calculated Insights using SQL to derive metrics (e.g., lifetime value, engagement scores) and support the marketing team in creating highly targeted, dynamic audience segments. Data Activation: Manage the activation of data segments and insights to target platforms, including Marketing Cloud, core CRM orgs, and external advertising ecosystems. System Administration & Governance: Manage user provisioning, permission sets, and data spaces within Data Cloud. Establish and enforce data governance policies, naming conventions, and data hygiene best practices. Monitoring & Troubleshooting: Monitor data stream health, integration statuses, and processing errors. Act as the primary technical point of contact for troubleshooting data flow and activation issues. Required Qualifications Must speak and write English Experience: 2–4 years of experience as a Salesforce Administrator, with at least 1–2 years of hands-on experience specifically in Salesforce Data Cloud, CDP, or Customer 360 Data Manager. Certifications: Salesforce Data Cloud Consultant or Data Architect certification. Technical Skills: * Strong proficiency in SQL for querying data, building Calculated Insights, and troubleshooting data models. Deep understanding of relational databases, data modeling, and API integrations (REST/Bulk APIs). Experience with data mapping and ETL/ELT concepts. Ecosystem Knowledge: Strong understanding of the broader Salesforce ecosystem, specifically how Data Cloud interacts with Sales Cloud, Service Cloud, and Marketing Cloud. Soft Skills: Detail-oriented with strong analytical capabilities. Excellent communication skills to bridge the gap between technical data concepts and business use cases. Preferred

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Salesforce Data Cloud (Data 360) Administrator