Role: Freelance IT Support Engineer
Contract: B2B/Freelance Contract
Location: Garín, Buenos Aires
Schedule: Support required during standard working hours
Essential duties for the position include, but are not limited to the following:
Provide onsite L1 network support and meet SLA requirements.
Monitor network performance, alarms, availability, and connectivity.
Troubleshoot and resolve network, connectivity, and circuit issues.
Install, configure, and troubleshoot routers and switches.
Configure network interfaces and support routing protocols.
Support LAN/WAN, TCP/IP, DNS, and general network infrastructure.
Implement and maintain network security, access controls, and firewalls.
Coordinate with carriers and vendors to resolve network faults.
Log, track, and update network incidents in the ticketing system.
Escalate complex faults and outages when required.
JOB REQUIREMENTS / QUALIFICATIONS
L1 network monitoring, troubleshooting, and onsite support
Install and configure routers and switches
LAN/WAN, TCP/IP, DNS, and general networking knowledge
Network performance and connectivity troubleshooting
Network security, access controls, and firewall knowledge
Troubleshoot circuit faults and coordinate with carriers/vendors
Monitor network alarms and resolve network outages
Handle and update tickets in a ticketing system
Strong communication and customer service skills
Bachelor’s degree in IT, Computer Science, or Networking preferred
CCNA/Cisco certification preferred
Job Type: Freelance
Job Types: Part-time, Contract
Pay: $30,000.00 - $30,500.00 per hour
Work Location: In person
