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Job CategoryCustomer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Senior Director, Engagement Delivery role is a seasoned executive who owns the health and performance of a defined book of business symmetrically aligned to a Sales portfolio across a range of customers engagements including paid and investment commitments. They operate at a portfolio level and lead, directly, a team of Program/Project directors and managers tasked with delivery for our most complex, enterprise-level customers. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.
The Senior Director, Engagement Delivery collaborates with other leaders within Salesforce, not only in Professional Services but also including Sales, Customer Success, Renewals, Consumption and others to ensure consistent delivery standard methodologies and influences the overall global engagement and delivery approach. They are responsible for all Professional Services Delivery Engagement in the region, acting as the delivery organization's primary point of accountability for deal acceptance, escalation management, margin protection and being a focal point for all Salesforce and customer High Executives in the region. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics. They are the connective tissue between pre-sales solutioning and delivery execution - validating that what is sold can actually be staffed and delivered at the proposed margin identifying risk early enough to course-correct and building the executive relationships that turn one-time engagement into long-term partnerships. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, objectives and methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They are strong mentors who lead by example and embody the Salesforce values.
Senior Director, Engagement Delivery, will join into a diverse team for all industry verticals:
Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services).
Communications, Media, and Technology.
Financial Services including the Insurance industry.
Healthcare and Life Sciences.
Retail Consumer Goods.
Public Sector, Non-profit, and Education.
YOUR IMPACT:
Lead the leaders of programs giving direction to them and staying aligned on portfolio health end-to-end, program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating the program structure, and securing cross-functional alignment and protecting the margin at the deal level.
Drive teams through the application of Program/Project governance of the Software engineering experience using Agile, AI and demonstrated analytical skills.
Drive meetings with key team
