- Resolving escalated support tickets and managing the queue in ServiceNow. 
- Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and change. 
- Documenting operational processes and creation of KB article. 
At least two years experience in supporting Windows devices in an enterprise environment 
- Microsoft Intune (essential) - VMWare Workspace ONE (desirable) - Excellent written and verbal communication ability in English- Self-organized - Can organize their time without being micromanaged- Proven track record of resolving problems and designing/analyzing technical solutions- Strong problem-solving and analytical skill -Group Policy -Advanced English.