ABOUT US
Contáctica is the leading Martech Creative Agency in Puerto Rico, a strong challenger in Latin America, and a dynamic catalyst for growth in the U.S. mainland. For over 20 years, we have challenged the status quo and accelerated the evolution of visionary companies and their teams by delivering pioneering knowledge, transformative Martech solutions, and full-spectrum marketing agency services.
With headquarters in Puerto Rico and Colombia, and a closely integrated team working across ten countries, we are uniquely positioned to serve key industries such as Banking, Insurance, and Consumer Packaged Goods (CPGs), while tackling the most complex brand, product, and business challenges of today and tomorrow.
As we continue into a new era of Hyper-Evolution, we are passionately committed to driving growth and innovation by leveraging the Power of Humanity + Artificial Intelligence. Our unwavering focus remains unchanged: to deliver exceptional business outcomes through strategic thinking, creativity, and deep client insight, augmented by cutting-edge technologies.
If you share our beliefs—and are committed to acting on them fully—we invite you to review the requirements of this position and consider applying.
JOB DESCRIPTION
We are looking for a visionary, strategically minded, and technology-forward Creative Director to lead the conceptual, creative, and technological development of our assigned brands.
This role is responsible for transforming complex business and communication challenges into relevant, innovative, and executable ideas that deliver measurable value for our clients. The ideal candidate combines exceptional conceptual thinking, strong creative leadership, digital fluency, and a deep understanding of how Artificial Intelligence and emerging technologies are transforming the creative process.
The Creative Director will lead Associate Creative Directors, Copywriters, Content Creators, and strategic creative partners, while guiding multidisciplinary teams that may include Designers, Motion Designers, AI Specialists, Creative Developers, and Production Partners.
Working closely with the Chief Creative Officer, the Head of Art & AI Leader, and the Audiovisual General Producer & AI Leader, this person will turn the company’s creative vision into concrete solutions that combine strategic relevance, creative excellence, and technological feasibility.
This is not a role in which Artificial Intelligence is viewed solely as a production tool. We are looking for someone who understands that technology can also become the origin of an idea, an experience, a product, or a new business solution.
KEY RESPONSIBILITIES
Lead the conceptual development of integrated campaigns, content platforms, digital experiences, and special projects.
Transform business challenges, consumer insights, and strategic briefs into simple, relevant, memorable, and executable creative ideas.
Ensure the conceptual quality, creative consistency, and executional excellence of all work developed by the assigned teams.
Translate the creative vision established by the Chief Creative Officer into concrete solutions for clients and brands.
Incorporate Artificial Intelligence and emerging technologies from the earliest stages of the creative process.
Identify opportunities where AI can become an integral part of the concept, customer experience, product, or business solution—not only a tool for accelerating production.
Explore new technologies and creative methodologies that enable the development of ideas that would be difficult or impossible to execute through traditional processes.
Design and implement specialized AI agents to support creative research, insight generation, content development, production, workflow management, and knowledge sharing.
Develop and maintain reusable libraries of prompts, agents, methodologies, and automated workflows for the creative department.
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