Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
At Sovos, we're transforming how companies around the world manage tax compliance-helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Data Analyst, you will apply ML and AI tooling to Sovos' global support operations data-building forecasting models for staffing and utilization, running LLM-powered classification pipelines, and surfacing insights through clean, readable visualizations.
This role is about applying the right tools to real operational problems and translating outputs into leadership-ready narratives.
More specifically, you will:
Build and maintain forecasting models (Prophet or equivalent) for case volume, staffing, and utilization planning
Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging
Develop and maintain text embedding and vector search workflows for semantic case matching and similarity search
Write Python scripts for data cleaning, transformation, and visualization (pandas, plotly, matplotlib)
Query Snowflake to answer ad hoc business questions and validate model outputs
Translate ML model outputs into clear, non-technical narratives for ops managers and leadership
Partner with the Analytics Engineer to ensure clean, reliable data inputs for all models
What We Need From You
3–5 years in a data analyst, ML analyst, or applied data science role
Strong Python skills across data cleaning, transformation, and visualization
Hands-on experience with Facebook Prophet or equivalent time-series forecasting library
Proven experience applying LLMs via API for classification tasks, including prompt engineering, output validation, and cost management
Familiarity with text embeddings and vector databases (Pinecone, pgvector, Snowflake Cortex, or similar)
Solid SQL for analysis and validation (Snowflake preferred)
Ability to communicate model outputs clearly to non-technical stakeholders
Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire
Nice to Have:
Understanding of LLM architecture and fine-tuning approaches
Experience with scikit-learn or similar ML libraries
Exposure to Snowflake Cortex or other cloud ML platforms
Experience in a support, CX, or operations analytics context
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Flexible Time-Off
Comprehensive Health benefits
Meal Vouchers to assist with food expenses
Bi-Weekly Meeting Free Days
Mentoring Programs
Globally recognized Training and Development programs
Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are
