EMPLEOS IT

Application Support Engineer

Flexiti Financial is looking for an Application Support Engineer to join its IT team.  Supporting the Manager of Enterprise Support and the Director of Engineering, the Application Support Engineer will help to support and relieve the pressure on the development teams.  You are an expert troubleshooter with the ability to remove roadblocks and ensure smooth day-to-day operations.

What you will be doing

• Directly help our customers and vendors by researching & troubleshooting software or hardware related issues
• Assist in managing vendor relationships, problem resolution, and maintenance of applications with vendor contacts.
• Work directly with development engineers and business stakeholders to recommend and resolve issues
• Provides accurate & timely updates on issues relating to incident management and support.
• Properly escalate unresolved issues to appropriate internal teams
• Ensure issues and troubleshooting steps are properly logged
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several open issues at one time
• Work to improve system resilience, including both failover and disaster recovery capabilities.
• Implement automated support processes.
• Implement and monitor mitigating controls such as alerts

What you should have

• 3 years’ experience in a support (or related) role
• Excellent Problem-Solving Skills
• Technical Knowledge in Relational databases (ex. Microsoft SQL Server)
• NoSQL databases (ex. MongoDB)
• C#, .NET Core, ASP.Net